Vodacom Fibre Service is less that useless

I did not think it was possible to experience worse service from Vodacom since my initial installation problems but they seem to be even worse with relocation just to be clear I did not move to a different town or even a different part of town I am still in the same estate and I have waited for 21 since my initial attempt at ordering just to get a callback. I originally tried to schedule a relocation on the 17th of April to my new unit but the guy on the line informed me that since it only takes a week I should make the order on the 24th then the technician can install it a few days after we are done moving. When I called to place my order on the 24th the agent who answered told me it takes 21 working days for a relocation I was confused but placed my order on the 24th in order to upgrade my line speed. I called again on the 28th just to get a better understanding of how it takes 28 days when the place I'm moving to already has the fiber line I just need a new fiber box but accepted that that is just how it is. I called again on the 5th of May to enquire about the fact that I still did not receive an update or an order number. I was informed that my order was never placed or it was marked as completed I was also informed by this agent that a relocation usually only a week and max 2 weeks so is it 21 days or a week? A new order was placed and I was told I would receive a call back on Monday the 8th of May but never did so I called again this agent informed me that a new order was placed but I still need to schedule it and that I will receive a callback today but at the time of writing 4 pm on the 9th I have not received a single call back. So Vodacom is Already 9 days behind from when the installation was supposed to be completed and I'm still struggling to schedule it.

In short: Vodacoms own employees don't know how long their own installations take, they never call back or update you on anything. They don't care about their customers. Please can someone in management call me and explain to me why I should pay for this service.

I wish I could rate their service but sadly there is nothing to rate so a number or a star just won't do.

💩/10