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Nishendran N

1 reviews | Active since Sept 2010

11 May 2021, 16:36

Vodacom Fibre service is disgraceful and unprofessional!

Vodacom Fibre has the worst customer service!!! On the 13th April 2021, I confirmed with the Vodacom Fibre Sales Manager, Zukile Poyo that I will be getting the 15Mbps deal at R599 p/m. on the 17th April 2021, I completed all the docs and sent it through to him via whatsapp due to COVID-19 protocols. On 22nd April 2021, he showed me the details for the delivery of the router and other equipment and I told him that the contact details were wrong. Nothing was done. First Betrayal. Today is the 11th May 2021 and I still do not have the equipment. On the 23rd April 2021, I was blindsided by Zukile because he informed me that the package is not R599 p/m but R709 p/m. Second betrayal. I asked Zukile on numerous occasions for feedback about the delivery to no avail. It fell on deaf ears! Third betrayal. I just got off the phone with Vodacom Fibre, and they confirmed that the package was not delivered. Fourth betrayal. I am so angry with Vodacom Fibre that no swear words in the world would be able to accurately articulate my rage right now...still no package. I'm am being royally *****ed as I was sold a package on a lie because I was promised on numerous occasions that I will be paying R599 p/m and I still do not have the equipment.

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Replies (2)
Vodacom
Vodacom's reply12 May 2021, 06:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NN
Nishendran N's update12 Jul 2021, 08:52
Reviewer Update
Vodacom Fibre is still *****ing me. I was promised by Zukile Poyo that I will only be charged from July 2021. I finally received the router on 24th May 2021. According to Vodacom, I am liable to pay for fibre usage for the whole month of May 2021. I must say that it is an unpleasant experience being *****ed like this! I received an invoice stating that I need to pay Vodacom R2081.25! Here is the breakdown: May usage R576.73 for a whole month when I only started using it around the 28th or 29th May 2021. Vodacom proceeded to ***** me charging me for June 2021 with a bill of R616.52. I accept the bill for July 2021 of R616.52. Why the F%** does Vodacom say that clients will not be billed when they are not using the service and then they proceed to bill the client? No one had the F%&*king decency of calling me and explaining the bill to me! I am still F$%king waiting for one of you *********** Fools to call me and explain to me why you enjoy *****ing your customers so much! Have a nice day Vodacom! I hope to hear form you soon!