Vodacom' Fibre Service is a horrible experience

Vodacom's Fibre service is horrible. A bigger problem is the customer support - who do not communicate. Due to the terrible Fibre service, I cancelled with them and in bad faith they have not released my Fibre line even though they have terminated my internet service. As a result my new Fibre provider is unable to activate the Fibre service. I have tried calling Vodacom every day for a week - including emails - but am told there is no feedback. I even did the unthinkable and went to Twitter to complain - didn't help either. As a result, I have had no stable internet access for a week despite my job relying on me having stable and reliable internet access. I have had to spend money on 3G bundles to make up for Vodacom's terrible service. Lesson learned. Fortunately a lot of my friends and family rely on my IT expertise to make recommendations for internet products; I will not let them make the same costly mistake I made.