VODACOM Fibre Service is a disappointment

I registered for Vodacom fibre on the 28th of August 2020. On the 1st of September I was activated for the interim LTE while awaiting fibre installation. On the 7th September the fibre was installed, and the interim LTE connection was terminated on the 8th September, without confirming successful connection of fibre internet. As a result, I have been without internet since the 8th of September. No-one on your end seems to know what the problem is, everyday when I call for an update I get a response of "I do not know, let me escalate to my manager". I have lost track of how many escalations have taken place, but I am still left without any internet.