Vodacom fibre service is 3rd grade

Metro fibre did an installation on 12 Feb and confirmed that my complex was "live". I have now spoken with 4 agents from Vodacom (My Internet provider) to resolve my fibre connection and I'm still not connected (16 Feb). The agents don't seem to be clued up as they have given me various contradicting reasons of no connection.... They even **** and told me that on the 16th of Feb, Pretoria North had an outage! all my interactions with these agents were recorded.