Vodacom Fibre Service has terrible relocating services

I moved from PTA to Cape Town at the end of September and app**** to move my fibre line on the 5th September 2023 as advised by a consultant. I was told that a technician would make contact to arrange to come to my new place. On the 2nd October 2023, I called to make arrangements for my fibre installation and was told that within two days a technician will make contact. I made so many calls last week and all I received was a new router even though I already have a router and have informed them of such. Another consultant told me that I need a new router if it is a relocation, Ok?? It has now been 10 days and I have yet to be helped. Despite this, money was still deducted from my account for a fibre line I do not have.

Each time I call them they have given me plenty excuses for why the fibre had still not been installed: first it was that the location was wrong, then my question is, how did the consultant know which package to allocate for me and the geolocation system at that time, was it not working?? This week's excuse is that the fibre package I was allocated to has been phased out by Vodacom, but they will get it fixed. Three days later no feedback.

The whole point of doing my application a month earlier was so that I wouldn't be without internet for this long. But this experience has been extremely disappointing! I am tired. Now all I want to do is cancel and even that is another hassle. They keep giving me the runaround.

Vodacom is terrible. If you are relocating, do not and I repeat, do not let them convince you that relocating your fibre is a good idea.