DL
Devan L
1 reviews | Active since Aug 2014
25 Nov 2024, 15:35
Vodacom Fibre - Service Failure at its best
Could some from Vodacom Fibre PLEASE call relating to query reference SR***.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 Nov 2024, 15:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Nov 2024, 15:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DL
Devan L's updateReviewer Update
25 Nov 2024, 15:59Thanks for your reply but I have been receiving this same message since last Friday.
DL
Devan L's update25 Nov 2024, 15:59
Reviewer Update
Thanks for your reply but I have been receiving this same message since last Friday.
Vodacom's replyOfficial
26 Nov 2024, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2024, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DL
Current Status:
I spoke to Noks today – she encourages me to cancel my order and done with Vodacom. I refused to do this. She will do another escalation.
Frustration:
Request:
Devan L's updateReviewer Update
20 Jan 2025, 13:55Dear Vodacom Fibre,
My fibre service request remains unresolved since 7 October 2024. Despite repeated attempts, you continue to mis-identify the correct fibre provider for my area.
Timeline:
My fibre service request remains unresolved since 7 October 2024. Despite repeated attempts, you continue to mis-identify the correct fibre provider for my area.
Timeline:
- Order placed with Openserve, then cancelled due to lack of service in my area, as per Vodacom
- Order placed with Vumatel, then cancelled due to lack of service in my area, as per Vodacom
- This Openserve/Vumateld debacle has repeated three more times already
Current Status:
I spoke to Noks today – she encourages me to cancel my order and done with Vodacom. I refused to do this. She will do another escalation.
Frustration:
- I am extremely dissatisfied with the ongoing lack of resolution, especially considering this is a fundamental part of your core business.
- This situation is unacceptable.
Request:
- Please advise whether I should cancel my fibre service request with Vodacom entirely, as it appears you are unable to resolve this issue.
DL
Devan L's update20 Jan 2025, 13:55
Reviewer Update
Dear Vodacom Fibre,
My fibre service request remains unresolved since 7 October 2024. Despite repeated attempts, you continue to mis-identify the correct fibre provider for my area.
Timeline:
My fibre service request remains unresolved since 7 October 2024. Despite repeated attempts, you continue to mis-identify the correct fibre provider for my area.
Timeline:
- Order placed with Openserve, then cancelled due to lack of service in my area, as per Vodacom
- Order placed with Vumatel, then cancelled due to lack of service in my area, as per Vodacom
- This Openserve/Vumateld debacle has repeated three more times already
Current Status:
I spoke to Noks today – she encourages me to cancel my order and done with Vodacom. I refused to do this. She will do another escalation.
Frustration:
- I am extremely dissatisfied with the ongoing lack of resolution, especially considering this is a fundamental part of your core business.
- This situation is unacceptable.
Request:
- Please advise whether I should cancel my fibre service request with Vodacom entirely, as it appears you are unable to resolve this issue.
DL
Devan L's updateReviewer Update
01 Apr 2025, 15:37Hi Vodacom Fibre,
The struggle continues - appreciate a call from a manager urgently.
Cannot talk to your consultants as they seem to be trained to be unhelpful and dismissive. On person actually imp**** that she is the ultimate decision maker regarding fibre and therefore she cannot escalate any issue further.
The struggle continues - appreciate a call from a manager urgently.
Cannot talk to your consultants as they seem to be trained to be unhelpful and dismissive. On person actually imp**** that she is the ultimate decision maker regarding fibre and therefore she cannot escalate any issue further.
DL
Devan L's update01 Apr 2025, 15:37
Reviewer Update
Hi Vodacom Fibre,
The struggle continues - appreciate a call from a manager urgently.
Cannot talk to your consultants as they seem to be trained to be unhelpful and dismissive. On person actually imp**** that she is the ultimate decision maker regarding fibre and therefore she cannot escalate any issue further.
The struggle continues - appreciate a call from a manager urgently.
Cannot talk to your consultants as they seem to be trained to be unhelpful and dismissive. On person actually imp**** that she is the ultimate decision maker regarding fibre and therefore she cannot escalate any issue further.