Vodacom Fibre Service - extremely poor

Almost 20 years loyalty with Vodacom who always impressed me with cellular business but now it comes to fibre who Vodaocom should not do business in until they can get their functional business units and processes right. I ordered my Fibre and got it physically installed 27 June. Fibre installer said wait 24 hours and internet will be active. 3 days later (30 June) and still not activated. Opened a service request 30 June and first line support said turn around time of 24-48hours. Over next 2 days with numerous calls to Vodacom they said they allocated the wrong router serial to my account and they have to reprovision the correct one and send through config update to router. By 2 July, still no activation and the second line engineer assigned closed my case without doing any work on it. Now phoned in again, new case opened and clock ticks again for another 24-48hours turnaround time. To summarise my stats and opinions: To date 4 July, no internet activation since 27 June which supposed to be within 24 hours. There is an SLA to opening support tickets of 24-48hours so close the cases if no work done and create new cases to buy more time as well as don't mess up SLA stats. First line support call center is outsourced and not even Vodacom hence you can't even speak to second line support. I am being billed for a service that has never been active as well as it's the premium home 100mbps fiber line. Through my history of ISPs over the years, the smaller enterprise ISPs deliver quality service. Worst experience with Vodacom and don't recommend Vodacom Fibre. Unfortunately I'm locked to Vodacom in my complex and can't choose an alternative. Hopefully I am able to help someone else or maybe you will be lucky to get better service than me.