VODACOM FIBRE SERVICE - EXTREMELY BAD SERVICE

I am a long time customer of Vodacom however I write this because I have lost my patience.

I did my relocation application last year 24th August and I was informed it takes a month for the request to be actioned. it is now January 2021 and I am still waiting for my fibre connection to be activated.

What makes me angry is that I have called almost 3 times per week to follow up on my matter. there has been numerous number of emails with Team leaders/Supervisors of which I found them to be useless as everytime I call the agents they will escalate my matter to Team leader/supervisor and till todate non have helped....I can pull emails with their names of people I have communicated with.

I have lost count of the number of SR numbers I have used for my request to activate my fibre connection but at the same time through all of this Vodacom was able to debit the monthly fibre connection fee of which I had to stop eventually and I was then harassed by accounts department for arrears while I have not been using their service since end of august. that matter too I had to launch disputes as I had requested in September for them to cancel.

this has been a rollercoster of note and Vodacom has been a huge disappointment. Worse I hate ***** so all your team leaders/supervisor/manager that I have been informed by call centre agents that they will call me back and of which non of them has called not even once. as we speak yesterday I was promised a call back from a manger and I am still waiting. this is why I say they are useless. Right now I just want to write to the CEO of the company as I believe my complaint now deserves to be handled at that level looking at the number of months I have been calling and following up to my issue an not help.

I have spend huge amounts of DATA that I have bought, this VODACOM I need you to cross check and see the money I have spent on DATA since September and if you are a fair company you should reimburse me most of the DATA as I have suffered so much from your relocation process that is non existence.

the latest SR no. are SR*** and SR***.

the cherry on top with this relocation has been the Address : Dunnock Place that some how is now linked with my relocation of which that is not my address and I have told everytime the agent my correct address and even sent emails but yesterday the agent told me my address Dunnock Place they can only install firbre in June.....what a ball of ****.

I am honestly going to be surprised to even get a response or a call on my issue. I feel I am sending this as now creating back up to my complaints preparing for the big one (next step being Media).

I honestly cannot believe that Vodacom has such BAD SERVICE and it has reduced to stood this low and I wonder who is their Chief Customer Service person because I feel that they honestly do not know what is going on at operations level and do they even screen their reports to see the stats in terms of customer calls, SR resolved, open, pending, complaints, ects…

this is really BAD SERVICE