Vodacom Fibre Service down for over a month with no Assistance from Vodacom!!!

My Vodacom Fibre has been out since the beginning of December, I Vodacom on the 10th December 2023 and only received a call back on the 21st December 2023 (from the Technician), i informed him that i was not available because i was away and told him i would be back on the 5th January 2024 and he should come then. No one called me. I called Vodacom back on the 9th January 2024 and they informed me that the ticket was closed and they will need to open a new ticket and someone will call me within 24 hours, this didn't happen again! Today again i called Vodacom (12 January 2024) and they informed me that the ticket says that Vodacom has tried calling me several times on the 10th January 2024, I checked my call logs and no one had tried calling me. Once again they gave me the run around and informed me that the person assigned to my ticket (the same person that said they have been trying to call me) will call me back within the next few hours. I have no faith that they will call me.

Vodacom is very quick to take your money but when it comes to issues, they will do everything including false statements and excuses on why they are not willing to assist.

How do i get this issue resolved? Its been over a month without internet at my house (that I paid for). I have gone so far as to purchase a LTE router and get a prepaid sim so I have connectivity at my house.

People be aware that Vodacom does not have the clients interests at heart.