SvdL
Sybren van der Leij
1 reviews | Active since Jul 2021
26 Dec 2022, 09:47
Vodacom Fibre service down for 21 days
My fibre service has been down for 21 days now. I phone on average once every 2 days to the call Centre, every day I get the same answer. We are looking into it.
You can’t escalate, you can’t complain, and you can’t get a phone call back. Vodacom fibre iss a broken service - I strongly advise people to seek alternatives
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Replies (2)
Vodacom's replyOfficial
26 Dec 2022, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Dec 2022, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SvdL
Sybren van der Leij's updateReviewer Update
26 Dec 2022, 10:26In case anyone believes the sincerity of Vodacom’s customer care department - these are standard messages, I get them from every support channel. Twitter, email, Hellopeter, it doesn’t matter. The response is always the same - an automated message that will not result in anyone calling you
SvdL
Sybren van der Leij's update26 Dec 2022, 10:26
Reviewer Update
In case anyone believes the sincerity of Vodacom’s customer care department - these are standard messages, I get them from every support channel. Twitter, email, Hellopeter, it doesn’t matter. The response is always the same - an automated message that will not result in anyone calling you