Vodacom fibre service disgusting

I am finding it hard to get my Vodacom fiber connection relocated to my new address. I have requested for relocation on Nov 13th and following up since then but no proper response. I was told that they need 30 days to shift my connection. I wasn't aware that I need to request 30 days in advance for relocation, otherwise I would have requested well in advance. Now I will end up with no internet in my new house till they process the request. I had decided to cancel the connection and go to another ISP. Even for canceling they need 30 days lead time and also warned me not to go to another ISP till they complete the cancellation process. I neither cancel the collection nor they do the relocation, and I can't approach another ISP. In the end, I am not sure how I am going to manage my work without the internet.

Could someone help me and get this sorted.