NL
Natasha L

1 reviews | Active since Apr 2020

09 Apr 2020, 21:29

Vodacom Fibre service disgusting

Disgraceful Fibre service all round!!! Vodacom has for months cost me so much money and penalties in my job. I've had to buy backup data etc. Lost count of how many SR ref numbers I've had over the months. Now in the middle of lock down, even though this was ongoing since way before lockdown, have decided to approve my cancellation of contract and disconnect me with NOT ONE CALL /EMAIL NOTHING!!! All they could offer me was a middle of the night disconnection an sms with.... Yes u guessed it, ANOTHER SR REF NUMBER and "open status" . Fully aware that I work from home. Teach online actually. And not one phone call to communicate to me what was happening or going to happen, so how am I now going to earn money for my family now Vodacom. You came like a ***** in the night, at a time where not many options are available to get someone else in.... And took away with out notice my ability to earn money. You know what you ve done. This is just yet another slap in the face from you and your horrid lack of communication abilities. If i run out of money buying data, or lose my job. I'll phone u yet again to thank you. I have a cell contract with vodacom aswell.... Never a problem ever... Fibre!!!???? Don't even go there not worth the stress. Proof is key and I have plenty vodacom. Hope u improve for your other customers sakes.

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