JN
Jadon N
1 reviews | Active since Dec 2025
16 Dec 2025, 18:17
Vodacom Fibre service delivery
Vodacom fibre service is terrible. They promise no throttling yet my WiFi speed significantly drops towards the evening. Then when the fibre stops working it takes them forever(if ever) to send out a technician so solve the issue. I’ve now had no WiFi for 5 days. It’s been 5 days of false promises from their customer support, everyday telling me it’s been escalated yet no progress. They make a promise to say that I will be contacted to resolve said issue, yet I’ve been the one calling them everyday. If you’re considering getting fibre and want reliable, consistent, and fast WiFi, I advise against going with Vodacom fibre.
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Replies (2)
Vodacom's replyOfficial
17 Dec 2025, 07:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2025, 07:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JN
Jadon N's updateReviewer Update
17 Dec 2025, 12:31Dear Vodacom,
I did get a call from a consultant but when I answered the phone(after it rang for 2 seconds) the consultant proceeded to hang up.
I would prefer if my Fibre was just fixed, I’m tired of phone calls that lead to no resolution. You have my address and all my details, please get a technician to come and FIX the fibre line. Today marks Day 6 of no WiFi.
I did get a call from a consultant but when I answered the phone(after it rang for 2 seconds) the consultant proceeded to hang up.
I would prefer if my Fibre was just fixed, I’m tired of phone calls that lead to no resolution. You have my address and all my details, please get a technician to come and FIX the fibre line. Today marks Day 6 of no WiFi.
JN
Jadon N's update17 Dec 2025, 12:31
Reviewer Update
Dear Vodacom,
I did get a call from a consultant but when I answered the phone(after it rang for 2 seconds) the consultant proceeded to hang up.
I would prefer if my Fibre was just fixed, I’m tired of phone calls that lead to no resolution. You have my address and all my details, please get a technician to come and FIX the fibre line. Today marks Day 6 of no WiFi.
I did get a call from a consultant but when I answered the phone(after it rang for 2 seconds) the consultant proceeded to hang up.
I would prefer if my Fibre was just fixed, I’m tired of phone calls that lead to no resolution. You have my address and all my details, please get a technician to come and FIX the fibre line. Today marks Day 6 of no WiFi.