Vodacom Fibre Service Complaint unresolved 6 days later

The service request was logged on the Sunday, 24th August 2025, 6 days ago. • The Internet Service went down on Sunday and it was reported on the app the same day.

It is now the Saturday, 30th August 2025, 6 days later and the issues has not been resolved. • I have been calling everyday in order to find out when the service will be restored and even this did not help • I have never received a call from Vodacom since the service went down and it was reported

The biggest failure on this matter is that Vodacom does not have any escalation mechanism, despite repeated request during the calls on this matter to be escalated.