Vodacom Fibre - Service and Integrity Issues

In addition to the above issue, Vodacom have been sitting on a ********** charge on my business cell phone account since July 2022. I have spoken to Vodacom agents some 15 times on this matter, they have confirmed the credit will be passed, but nothing happens? They do not send an email with ticket numbers or so that one can deal with one person/a team on the matter so all that happens is that the client sits on hold as they are ''Currently very busy'' at 07H30 in the morning. Really. Pathetic service.

Vodacom contacted me with a Fibre to the home offer. I accepted the offer and sent in all documents and information required, cancelling my existing fibre contract to discontinue on the 30-11-2022. Vodacom too several attempts to deliver my Metrofibre router, once it finally arrived they said all I had to do was plug it in to the existing ONT and they would activate it. This was supposed to be on the 01st Dec just after midnight. It is the 28th-12-2022 today. After 23 phone calls, multiple stories, 7 escalations as of this morning, nothing has been done. Agents or team leaders will not give you their full names for fear of mention on Hello Peter. Yolanda told me this very thing this morning. I have spent some R3,700.00 this month so far on out of contract data, and I am still no closer to a solution. I would not touch them with a barge poll. So, since this first hellopeter post, they have activated the line, but no apology whatsover and more importantly feedback/ a credit on the money they owe me? Really, is this Vodacom or NoIntegrityCom? Bob Eedes - **********

And when are you going to contact me?

Vodacom contacted me with a Fibre to the home offer. I accepted the offer and sent in all documents and information required, cancelling my existing fibre contract to discontinue on the 30-11-2022. Vodacom too several attempts to deliver my Metrofibre router, once it finally arrived they said all I had to do was plug it in to the existing ONT and they would activate it. This was supposed to be on the 01st Dec just after midnight. It is the 28th-12-2022 today. After 23 phone calls, multiple stories, 7 escalations as of this morning, nothing has been done. Agents or team leaders will not give you their full names for fear of mention on Hello Peter. Yolanda told me this very thing this morning. I have spent some R3,700.00 this month so far on out of contract data, and I am still no closer to a solution. I would not touch them with a barge poll. So, since this first hellopeter post, they have activated the line, but no apology whatsover and more importantly feedback/ a credit on the money they owe me? Really, is this Vodacom or NoIntegrityCom? Bob Eedes - **********

Vodacom contacted me with a Fibre to the home offer. I accepted the offer and sent in all documents and information required, cancelling my existing fibre contract to discontinue on the 30-11-2022. Vodacom too several attempts to deliver my Metrofibre router, once it finally arrived they said all I had to do was plug it in to the existing ONT and they would activate it. This was supposed to be on the 01st Dec just after midnight. It is the 28th-12-2022 today. After 23 phone calls, multiple stories, 7 escalations as of this morning, nothing has been done. Agents or team leaders will not give you their full names for fear of mention on Hello Peter. Yolanda told me this very thing this morning. I have spent some R3,700.00 this month so far on out of contract data, and I am still no closer to a solution. I would not touch them with a barge poll. So, since this first hellopeter post, they have activated the line, but no apology whatsover and more importantly feedback/ a credit on the money they owe me? Really, is this Vodacom or NoIntegrityCom? Bob Eedes - **********