Vodacom fibre service and customer service is ****

On 10 June 2021 vodacom reaches out to me to sell a better fibre deal by switching from octotell to OpenServe but still as vodacom as the ISP.

13 June 2021 approvals done and in process. By 16 July 2021 new router is delivered and ONT is installed. 17 July email sent that all is good and fibre is active. However Internet is not working , ONT internet light indicator is not illuminated nor internet light on router is illuminated, indicating that it's not working. Log a query with vodacom SR*** explaining the issue and they advise they will get back to me. Call back on the 23 july 2021 to hear the ticket been closed but I still have no internet, new one opened SR*** and I will get call back within 24hrs.

I call back on 27 July and still no resolution on this internet. Get told my router has not been activated as they can't pick it up on their end.

My issue is, i work from home and fibre is critical, taken them a month from the time they sold this deal to me till now and no actual service. And I am almost sure they will most likely invoice me for this non active month aswell.

The old fibre line cancelation that they told me to do will be deactivated by 31 July 2021 , however they cannot even respond to me on when they will fix my new line that they have setup. Utter **** service

I have spend over 3hours on calls with vodacom agents over the last 14 days....with no resolution.

Real bad customer experience