Vodacom fibre service

Dear Vodacom, my fibre line has been down since the 10th of October and I have logged a request for a technician to assist. I first called and was advised that there was an outage in the Richards Bay Area. I then waited and when there was still no connection I called and had to log a call. The call was logged on Thursday 12/10 and there has been no technician that has arrived to assist. The service is in question here. I received a message at 20:30 saying that Vodacom is trying to contact me but I received no call. I have been a paying customer for years and pay a significant amount for my fibre line. The result of this service is putting my family at risk because my security system needs an internet connection. I am out of options and extremely frustrated. Your call centre does not help. They have advised that now I will only be assist on Wednesday 18/10. I have to now go to hello Peter and will advise more people of the poor service from Vodacom.