Vodacom - Fibre - Service Activation Impossible

Dear Vodacom,

I would like to inform you of our (our = medium sized business that uses Vodacom as as service provider on multiple contracts) disappointment for not being able to activate a fiber service that has been requested over a month ago. We completed all the necessary paper work for the Fibre Contract, the Vodacom router was delivered on the 3rd of September 2021 and ever since then Vodacom has been unable to activate the service.

Is has been endless calls and emails to Vodacom to have this resolved in order to get a working Fibre Line. The infrastructure (Vumatel Fibre line terminated in our offices with a router) is in place. Every time Vodacom simply promises that it will be resolved and activated with in 24 to 48 hours but nothing ever comes of it. It is excuse upon excuse, promise after promise, but nothing, up untill today still no working service.

I would like to understand if my business is perhaps not good enough for you? If so please let me know and I will gladly find another service provider, that actually provides a service.

I hope other people and business reads this so they know what they might be in for when signing up with Vodacom, so they can prepare to be possibly disappointed in the service that they might receive.

The option is easy, if this is not resolved and activated by the end of this week. I will simply cancel my request and go spend my money else where.