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mJ
muhammad J

1 reviews | Active since Jun 2015

25 Aug 2020, 15:14

Vodacom fibre **** service

SR***

Has been resolved but it is not I must keep calling for someone to tell me they will call me back with feedback that never happens

0
Replies (3)
Vodacom
Vodacom's reply26 Aug 2020, 07:20
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
mJ
muhammad J's update31 Aug 2020, 08:10
Reviewer Update
Hi I understand a fix was implemented but firstly the fix doesn't work meaning it is not a fix meaning my issue is not resolved meaning my call should not have been closed and now I must keep following up and wasting my time.
mJ
muhammad J's update03 Sept 2020, 09:27
Reviewer Update
And Still no call or anything from Vodacom yet