Vodacom Fibre service

I have received the absolute worst service from vodacom. Our Fibre connection is with them for more then 2 years already and requested relocation on the 3rd of May, today is the 6th of June and it's STILL not done. There is a existing box, so there is no need for a technician to come out, they just need to activate our connection, but that I suppose is to much work. The only thing I've heard this whole time is that it's been escalated from each person that I have spoken to, but nothing happens after that. Extremely frustrated and dissapointed. I am not asking them a favor, I pay for their service every single month.