IH
Isaac H
1 reviews | Active since Oct 2018
13 Jul 2022, 04:51
Vodacom Fibre Service
9 days without fibre now. Technician finally due to come out yesterday but didn’t show. Called Vodacom NINE times yesterday. 2 team leads and 1 consultant promised to call me back but didn’t. Tried calling the people that setup the appointment SIX times and no one answered. No one at Vodacom wants to assist. I have never seen or experienced a company treating clients this badly.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Jul 2022, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jul 2022, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IH
Isaac H's updateReviewer Update
13 Jul 2022, 08:04Please make sure that whomever calls will actually be helpful because nothing has changed since last week.
IH
Isaac H's update13 Jul 2022, 08:04
Reviewer Update
Please make sure that whomever calls will actually be helpful because nothing has changed since last week.
IH
Isaac H's updateReviewer Update
13 Jul 2022, 13:39Vodacom, your team refuses to help me. They still haven’t confirmed a technician for today. They seems happy with the fact that I’ve been waiting 9 days and insist that I HAVE to wait more. At 10:49 I was told that I’ll get feedback but still NOTHING. What’s going on???
IH
Isaac H's update13 Jul 2022, 13:39
Reviewer Update
Vodacom, your team refuses to help me. They still haven’t confirmed a technician for today. They seems happy with the fact that I’ve been waiting 9 days and insist that I HAVE to wait more. At 10:49 I was told that I’ll get feedback but still NOTHING. What’s going on???
IH
Isaac H's updateReviewer Update
13 Jul 2022, 13:51I had to call again and your team refuses to help. My call status hasn’t changed - your team is not helping and refuse to be of any assistance. Surely someone that’s been messed around like this must be given some priority. This service is beyond useless.
IH
Isaac H's update13 Jul 2022, 13:51
Reviewer Update
I had to call again and your team refuses to help. My call status hasn’t changed - your team is not helping and refuse to be of any assistance. Surely someone that’s been messed around like this must be given some priority. This service is beyond useless.