Vodacom Fibre service

Vodacom has been my fibre ISP for about 5-6 years. After realising they were overcharging me for my fibre package, I made contact with them to cancel. They instead kept pushing to give me a package and charge me less after paying R700 month to month for a 25mb line. I agreed to it not knowing that it was a 12 month fixed contract. Ever since the transition, I have had endless issues with the speed, but most of all the latency (constantly unstable).

I have made numerous calls to support, had technicians come out and assess the issue, showed them the proof of all the tests yet no issues can be found. I called in asking to cancel my contract since there is nothing they can do about it and they are trying to get me to pay a R3000 fee for the remainding of the year.

I cannot believe the service. I am paying for a fibre line and not receiving the connectivity I am paying for, they cannot resolve the issue and yet won't cancel the service so I can use a better provider.