Vodacom Fibre Service

My Fibre has been down for 32 hours. We logged a call yesterday at approximately 19:00. No SR # was given but the consultant sent me a mail with a screenshot but no context (I rep**** to that mail asking for feedback and haven’t received a response, I forwarded that mail to the supervisor now) We logged a call online around 19:37 because we didn’t receive the SR #. My wife followed up this morning and was told that 200 of the 500 clients that were impacted have been resolved. We were issued with a SO # instead of a SR #. My wife tried following up around 11:00 - the consultant said there was no ETA but closed the ticket. My wife tried calling again around 16:20 - the consultant did not want to help because she’s not the account holder. I called at 17:10 - there was no answer. I called again at 19:30. The consultant told me that they didn’t have a SR # for our call (no SR # given from the first call, SO # given on the second call, online SR # cancelled on the third call, not willing to help on the 4th call) I haven’t received a SR # for the 5th call yet (45 minutes later) and have been told that they can only assist with the current SR # and are unable to give me an ETA. This could now take a further 24-48 hours to get feedback and then potential resolution afterwards.