Vodacom Fibre Service

Hlulani Mabasa 2113 Kamala Street Royal Cradle When it Rain it pours I regret why I have them a 5 star I have been out of Services for A week now Facebook Social Platforms I logged my request no one is answering Because I'm not a Influencer or One of the Customers that Are famous to be attended too

Customer Service Department Vodacom South Africa ***

Dear Vodacom Customer Service,

I am writing to formally lodge a complaint regarding the ongoing service failure on my fibre subscription with Vodacom. My account details are as follows:

Account Number: I899349-2

Fibre Line Reference: Vodacom Fibre Broadband Nokia Promotion Code(01/03/2024)

I have been experiencing an issue with my fibre line, and despite technicians being called to assist, they have failed to resolve the problem. I was provided with an S3 router, but I still cannot connect. Additionally, the H500 router is also not functioning.

As a hybrid worker, I rely on a stable internet connection, yet I have been forced to spend a significant amount of money on mobile data out of pocket to stay connected. This is unacceptable given that I am paying for a fibre service that is not being delivered.

I have reported this issue multiple times, and my latest escalation reference is:

Vodacom: Feedback | SR***

Your enquiry has been escalated with reference number SR***, and I was informed that the second-line support team would contact me. However, I have yet to receive a resolution.

I request the following actions:

1. An urgent resolution to restore my fibre service.

2. A detailed explanation of the cause of the issue and why it has not been resolved.

3. Compensation for the period in which I have not received the service I am paying for, including reimbur*****t for the mobile data I have had to purchase.

Failure to resolve this matter within [reasonable timeframe, e.g., 7 days] will leave me with no choice but to escalate this complaint to the Independent Communications Authority of South Africa (ICASA) and other relevant consumer protection bodies.

Please treat this matter with the urgency it deserves. I expect a response as soon possible.