DW
David W
1 reviews | Active since Dec 2018
28 Dec 2018, 17:38
Vodacom Fibre service
Since I ordered Vodacom Fiber at the end of November, I have made 10 calls to the Fiber call center and I still await an installation arrangement to be arranged. It has now taken 1 month and no one from Vodacom’s service teams or installation teams have bothered to call. Please advise what I can do to get service for what I have paid?
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Replies (4)
Vodacom's replyOfficial
29 Dec 2018, 09:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2018, 09:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
DW
David W's updateReviewer Update
19 Jan 2019, 17:25Still No installation or even a contact, I must assume that customer service is not a priority at Vodacom!!!!!!!!!
DW
David W's update19 Jan 2019, 17:25
Reviewer Update
Still No installation or even a contact, I must assume that customer service is not a priority at Vodacom!!!!!!!!!
DW
David W's updateReviewer Update
19 Jan 2019, 17:28This can be technically considered as a breech of contract and consequential damages and loss should be considered.
DW
David W's update19 Jan 2019, 17:28
Reviewer Update
This can be technically considered as a breech of contract and consequential damages and loss should be considered.
DW
David W's updateReviewer Update
19 Jan 2019, 17:54Phoned the contact center again and as usual no assistance given just an email to the “scheduling team”
DW
David W's update19 Jan 2019, 17:54
Reviewer Update
Phoned the contact center again and as usual no assistance given just an email to the “scheduling team”