Vodacom Fibre Service

Item: Vodacom
Rating: 1
Author: Rasesh S

Vodacom fibre service is pathetic... Signed up a week ago and other than receiving my router via Ram Couriers I haven't received any other communication... Called Vumatel and they said they haven't received an order from Vodacom Fibre... Tried calling vodacom fibre on ***... The number does not even go through... I need an update on my installation...!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 May 2020, 13:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 May 2020, 13:54

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Rasesh S's updateReviewer Update

26 May 2020, 14:31

24 hours have passed and not a call nor an email from Vodacom Fibre...
Please cancel your service and send someone to collect your router.
Your initial service or lack thereof has left a bad taste.
I will not do business with an *********** company (thankfully non of my cellular contracts are with you).
Shameel Joosub shall be alerted to this via Sandi Linford, thank you

Rasesh S's update26 May 2020, 14:31

Reviewer Update