Vodacom Fibre – Scripted Excuses Instead of Technical Solutions

I am writing this out of sheer frustration with Vodacom Fibre's pathetic service levels. My fibre line is currently down, and despite numerous calls to customer care, I have received zero actual help. Every time I call, I am met with poorly trained agents who read from a script like a "stuck record." The standard response is always, "Your query hasn't been assigned; we will call you once we have diagnosed the problem." This so-called "company policy" is clearly a shield for incompetence and a lack of accountability. For a company of Vodacom's size, the lack of professional training and the inability to provide a concrete timeline or dispatch a technician is unacceptable. I am paying for a service I am not receiving, yet I am expected to wait indefinitely for a "diagnosis" that never comes. I would not recommend Vodacom Fibre to anyone. Their support is non-existent once they have your monthly debit order. If you value your time and need a reliable internet connection for your home, stay far away from this provider.