GB
Gary B

1 reviews | Active since Jul 2011

06 Feb 2019, 10:34

Vodacom Fibre - SAve the hassle - rather go with any other provider.

Vodacom Fibre have demonstrated a total inability to take responsibility for non delivery of contracted services due to their internal dysfunction. They have outright **** and been deceptive in advertising and not provided the promised services... I have been a tolerant client and given them ample opportunity to supply the service, but it has reached the point where I am now a ****ed off client trapped in a legal contract you refuse to cancel. You cannot have it both ways Vodacom.... so now I will spend as much time on social media and platforms like this making your incompetence and non caring attitude clear to other potential clients.

For every minute I am on calls to your call centre trying to get answers or the contract terminated I will spend the equal amount of time on social platforms undermining your marketing efforts until such time as you bother to consider this one client important enough to provide any sort of feedback.

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2019, 10:56
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
GB
Gary B's update06 Feb 2019, 14:33
Reviewer Update
Please prove my perception of Vodacom wrong.... Despite promises from Vodacom that they would contact me they have steadfastly not done so.. prove me wrong and solve this!