Vodacom Fibre – Same Billing Error AGAIN After Previous Resolution

I’m beyond frustrated. Vodacom initially resolved my last Fibre billing issue by crediting the incorrect charges — for which I was thankful. However, the same double billing has now happened again this month.

I upgraded to the 200Mbps for R659 promotional plan on 13 May 2025. The first month, I was charged for both the old 100Mbps line and the new one, resulting in a bill of over R2400. After escalating on HelloPeter, Vodacom eventually admitted the mistake and issued a credit.

But now, in July, I’ve been charged for both lines AGAIN — despite being told this had been fixed and that I have only one active line. How is it possible that the same issue repeats just one month later?

This shows that Vodacom has not fixed the root cause of the billing error. Their system continues to bill me incorrectly, and I now have to go through the same long, painful process of calling, explaining, and waiting again.

Vodacom, this is not acceptable. Your customers should not be quality-checking your billing systems every month.

I now request: 1. Immediate reversal of this month’s overcharge. 2. Written confirmation that only one line is active. 3. Permanent resolution so this doesn’t happen again. 4. Confirmation that I remain on the 200Mbps R659 promo. 5. A dedicated person assigned to monitor and confirm billing accuracy going forward.

Please sort this out urgently — I can’t waste another month chasing refunds for the same mistake