Vodacom Fibre Sales service is HORRIBLE

I had a fiber contract with Telkom (which was soon to end) and the service was horrible. I was contacted by Vodacom Fibre to take one up with them. I agreed. I was subsequently cut off by Telkom even before the contract actually ended. However Vodacom assured me they would send someone to switch me on it’s been two weeks and I can’t even get someone from Vodacom to make an APPOINTMENT let alone come to switch me over. I already have fiber it’s a simple switch over. I’ve spoken to some amazing ly friendly people like Tandazani and Musi (supervisor) who assured me their manager Chris has elevated it. Yet it’s two weeks and I have no phone or fibre. I’ve been calling 3-4 times a day such that everyone in the call center knows me when I call! This is a disgrace. None of this would’ve been the case if I had just not shifted to Vodacom. We just called today and were told “someone was supposed to call and set up a time to come and install”. I have been a loyal mobile and data customer of Vodacom for almost 20 years and assumed that the service would extend to its fiber product. But this is an ordeal! Don’t believe them when they tell you that they will sort everything out if you switch. They are friendly and have been trained to stay calm and sweet but NOBODY sorts the problems out. Disgrace!!! I wouldn’t even do 1 star!!