CD
Claire D
1 reviews | Active since Apr 2023
21 Apr 2023, 09:40
VODACOM FIBRE SALES DEPARTMENT HAS *****ULENT CONSULANTS WORKING IN THAT DEPARTMENT!!!!!
Vodacom Fibre Sales Department!!!! How is it possible that one of your Sales Consultants - CHANTE RYCK managed to open a vodacom fibre account with my information which I did not request, the consultant needs to be FIRED with immediate effect as this is *****. Surely this consultant could've seen that my information and the address where that was given is different yet they still opened up the account and processed an order without my consent or knowledge. Future & Current Vodacom customers BEWARE as now my information has also been passed to the courier company which is a direct violation of the POPI Act.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Apr 2023, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Apr 2023, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CD
Claire D's updateReviewer Update
05 May 2023, 08:58VODACOM RESPONSE!!!!
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
The Agent / Tech visited the address and the client's wife says that they have a cheaper deal so no longer require our product. A cancellation is in progress.
The Agent / Tech visited the address and the client's wife says that they have a cheaper deal so no longer require our product. A cancellation is in progress.
Regards
Consumer Website Team
VODACOM YOU ARE FAILING TO UNDERSTAND ITS NOT JUST ABOUT CANCELLATION! HOW WAS OUR DETAILS USED IN THE FIRST PLACE FOR THIS PRODUCT? HOW WAS IT APPROVED AND TO A DIFFERENT ADDRESS THAN OURS?
VODACOM YOU ARE FAILING TO UNDERSTAND ITS NOT JUST ABOUT CANCELLATION! HOW WAS OUR DETAILS USED IN THE FIRST PLACE FOR THIS PRODUCT? HOW WAS IT APPROVED AND TO A DIFFERENT ADDRESS THAN OURS?
WE DID NOT ORDER IT IN THE FIRST PLACE SO HOW DID YOU CONSULTANT-CHANTE RYCK GET THIS APPROVED? OUR INFORMATION WAS GIVEN TO 3RD PARTY COMPANIES OF YOURS AND CALLED US 3 TIMES TO DELIVER US A ROUTER WE DID NOT ORDER IN THE FIRST PLACE! THIS IS A COMPLETE VIOLATION VODACOM. WHAT DISCIPLINARY ACTION HAS BEEN GIVEN TO THE CONSULTANT WHO APPROVED THIS WITH OUR DETAILS ? PLACING AN ORDER LIKE THIS ON SOMEONE ELSES DETAILS IS ***** AND CALLS FOR DISMISSAL. PLEASE CAN VODACOM TREAT THIS MATTER AS URGENT AND GIVE US PROPER INFORMATION AND HAVE THE COURTESY TO CALL US
CD
Claire D's update05 May 2023, 08:58
Reviewer Update
VODACOM RESPONSE!!!!
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
The Agent / Tech visited the address and the client's wife says that they have a cheaper deal so no longer require our product. A cancellation is in progress.
The Agent / Tech visited the address and the client's wife says that they have a cheaper deal so no longer require our product. A cancellation is in progress.
Regards
Consumer Website Team
VODACOM YOU ARE FAILING TO UNDERSTAND ITS NOT JUST ABOUT CANCELLATION! HOW WAS OUR DETAILS USED IN THE FIRST PLACE FOR THIS PRODUCT? HOW WAS IT APPROVED AND TO A DIFFERENT ADDRESS THAN OURS?
VODACOM YOU ARE FAILING TO UNDERSTAND ITS NOT JUST ABOUT CANCELLATION! HOW WAS OUR DETAILS USED IN THE FIRST PLACE FOR THIS PRODUCT? HOW WAS IT APPROVED AND TO A DIFFERENT ADDRESS THAN OURS?
WE DID NOT ORDER IT IN THE FIRST PLACE SO HOW DID YOU CONSULTANT-CHANTE RYCK GET THIS APPROVED? OUR INFORMATION WAS GIVEN TO 3RD PARTY COMPANIES OF YOURS AND CALLED US 3 TIMES TO DELIVER US A ROUTER WE DID NOT ORDER IN THE FIRST PLACE! THIS IS A COMPLETE VIOLATION VODACOM. WHAT DISCIPLINARY ACTION HAS BEEN GIVEN TO THE CONSULTANT WHO APPROVED THIS WITH OUR DETAILS ? PLACING AN ORDER LIKE THIS ON SOMEONE ELSES DETAILS IS ***** AND CALLS FOR DISMISSAL. PLEASE CAN VODACOM TREAT THIS MATTER AS URGENT AND GIVE US PROPER INFORMATION AND HAVE THE COURTESY TO CALL US