mW
mac W
1 reviews | Active since Jul 2017
27 Jun 2020, 09:47
Vodacom Fibre Sales and Installations not as good as you claim
This is the worst service I have had. I ordered a fibre connection beginning of the month and the sales consultant from vodacom even suggested that I cancel with my other service provider to avoid double billing and also since the connection would take 2-3 weeks. Its now 3,5 weeks and I haven't heard anything from Vodacom. They only sent the router and that was the end of it. I have made countless calls to the call centre but nothing seems to help.
This is a big challenge since I work from home and will not have internet access start end of this month.
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Replies (2)
Vodacom's replyOfficial
27 Jun 2020, 13:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jun 2020, 13:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mW
mac W's updateReviewer Update
01 Jul 2020, 08:30Dear Vodacom,
Making one aware and taking action is ideally what a customer should get from you. Unfortunately I didnt get that from you.
Since your reply, I have not had any joy. You mentioned that someone would get in touch with me, but I was the one who had to constantly call your call centre and even after that I didnt get any joy.
I had to cancel the order this morning, as its already the 1st and I need to urgently make a plan to get internet connection from other service providers.
For the record, please dont sell a service that you cannot provide. If installation takes 4months, please sell it as such, not play around with customers.
Making one aware and taking action is ideally what a customer should get from you. Unfortunately I didnt get that from you.
Since your reply, I have not had any joy. You mentioned that someone would get in touch with me, but I was the one who had to constantly call your call centre and even after that I didnt get any joy.
I had to cancel the order this morning, as its already the 1st and I need to urgently make a plan to get internet connection from other service providers.
For the record, please dont sell a service that you cannot provide. If installation takes 4months, please sell it as such, not play around with customers.
mW
mac W's update01 Jul 2020, 08:30
Reviewer Update
Dear Vodacom,
Making one aware and taking action is ideally what a customer should get from you. Unfortunately I didnt get that from you.
Since your reply, I have not had any joy. You mentioned that someone would get in touch with me, but I was the one who had to constantly call your call centre and even after that I didnt get any joy.
I had to cancel the order this morning, as its already the 1st and I need to urgently make a plan to get internet connection from other service providers.
For the record, please dont sell a service that you cannot provide. If installation takes 4months, please sell it as such, not play around with customers.
Making one aware and taking action is ideally what a customer should get from you. Unfortunately I didnt get that from you.
Since your reply, I have not had any joy. You mentioned that someone would get in touch with me, but I was the one who had to constantly call your call centre and even after that I didnt get any joy.
I had to cancel the order this morning, as its already the 1st and I need to urgently make a plan to get internet connection from other service providers.
For the record, please dont sell a service that you cannot provide. If installation takes 4months, please sell it as such, not play around with customers.