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Mamela M

1 reviews | Active since Jan 2019

05 Feb 2024, 06:22

Vodacom Fibre sales

Dear Vodacom In January 2023 I called to cancel my fibre since I was relocating to a different province. Order :SO***. I received an acknowledgement email that my services will be disconnected on the 28.02.2023.

2024, I call fibre sales to take up a new service and to my surprise I am told that I have an existing fibre line which I haven’t been paying for and is in areas, it is annoying to say the least because now I have a huge bull due to someone not doing what they were supposed to have done. Again, it has been a week trying to follow up with the issue and it’s still not resolved, I cannot take up a new fibre nor any service of that sort because of a pathetic service which I received. It is more than frustrating. Can someone please help resolve this matter ASAP.

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Replies (2)
Vodacom
Vodacom's reply05 Feb 2024, 07:24
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
MM
Mamela M's update07 Feb 2024, 14:09
Reviewer Update
Your feedback is appreciated Vodacom team. Your fibre/internet is excellent in terms of speed and stability, not so bad on price. I wanted to take another contract but then I guess I will wait for this inconvenience to be sorted out. Appreciated. Thank you.