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René
1 reviews | Active since Jul 2023
21 Oct 2024, 19:53
Vodacom Fibre - ********s & ****s!!
For the second month in a row, Vodacom Fibre deleted my fibre line, despite my account being paid in full. Nobody at Vodacom can tell me why though. For the second month in a row, I am sitting for dats on end without any connectivity, despite my account being paid in full and up front. For the second month in a row, I have to pay a R200 delivery fee for a new router as this is the only way I can get connected again. I’m getting the impression that Vodacom does this on purpose purely for the financial gain by swindling clients out of their existing and paid up accounts and forcing them to sign up afresh. I’m so sick and tired of the mediocrity and pathetic customer support!!!
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Vodacom's replyOfficial
22 Oct 2024, 09:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2024, 09:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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René's updateReviewer Update
22 Oct 2024, 21:49It’s been five days now without connection AND these days were already paid for. I still have no answer as to why the line has been deleted and, Vodacom has been “activating” the new line since Monday afternoon. Is someone going to refund the days that I already paid for? What about the R200 delivery fee I now again have to pay? What about the mobile data I had to purchase additionally? I’m a pensioner, been a customer with Vodacom for 20+ years and this is how loyal customers are treated?! There’s just zero support and a complete lack of remorse on your end which is disappointing. I’m really starting to wonder what scheme your employees are up to because seriously, I just can’t fathom this!!
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René's update22 Oct 2024, 21:49
Reviewer Update
It’s been five days now without connection AND these days were already paid for. I still have no answer as to why the line has been deleted and, Vodacom has been “activating” the new line since Monday afternoon. Is someone going to refund the days that I already paid for? What about the R200 delivery fee I now again have to pay? What about the mobile data I had to purchase additionally? I’m a pensioner, been a customer with Vodacom for 20+ years and this is how loyal customers are treated?! There’s just zero support and a complete lack of remorse on your end which is disappointing. I’m really starting to wonder what scheme your employees are up to because seriously, I just can’t fathom this!!