Vodacom Fibre Runaround and same **** excuses and generated responses

Vodacom Fibre an absolute joke, been with them for 4 years. Lightning hit router on 29th April, swopped with exactly same router on 30th April just different serial number and mac number, phoned call centre got told give it an hour or 24 hours and will be working, went to twitter and received same answer for 2 days, just be patient we will fix it. Phoned call centre again on Tuesday and got told nope router too old to config we have new system need to send new router. Called cancellations on Thursday as still no call to explain when and how or anything, won't release line till end July as have to be months' notice even though debit order for service has come off and spent an extra amount of money on data. Called Friday and got promised by Tuesday and given better rate blah blah blah, Phoned Tuesday to follow up and get told by technical dept have to speak to sales as no router been programmed. Called cancelations and got told there is a router, and someone will call back. Never happened, called this morning 10 May and lady couldn't help or didn't know and will phone back. it's now 11 days and same **** excuses. SR*** SR*** SO***.