Vodacom Fibre Router pathetic service

I have been having problems connecting to my work VPN. I contacted Vodacom Fibre several times. Eventually, I was told to renew my Fibre contract with them as they would then issue me with a new router as well. The replacement of the old router would probably resolve the VPN issue. I did renew the contract, and they promised me a new router. I called back just to hear that the contract was renewed, but the order for the router was never placed! I am furious as I work from home, and now the problem is even going to persist for longer! This was a problem on Vodacom's side. Why not prioritize delivering and installing the router? I will definitely not renew my fiber contract with Vodacom in the future if this is the poor service that a lifelong client receives after spending hours on the phone to get the VPN connection sorted.