DD
Duncan D
1 reviews | Active since Jun 2009
25 Nov 2025, 14:47
Vodacom Fibre router ordered and incorrect item delivered
Ordered a new router, Wrong one delivered, was promised it will be sorted and a week later still no feedback. Tried to follow up with the sales person and she said they are still processing the order. This is really pathetic service from a provider that I have been supporting for years already. I want to know when the router that was ordered for me will arrive and I want this to happen asap as your sales person did not deliver what was promised.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2025, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2025, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DD
Duncan D's updateReviewer Update
29 Nov 2025, 11:07Since 26 November you said someone would contact me.i am still waiting for any kind of response. The sales person is not given me feedback and the head office is just ignoring my complaint. What a pathetic business that does not care about a customer who has been loyal for years with you.
DD
Duncan D's update29 Nov 2025, 11:07
Reviewer Update
Since 26 November you said someone would contact me.i am still waiting for any kind of response. The sales person is not given me feedback and the head office is just ignoring my complaint. What a pathetic business that does not care about a customer who has been loyal for years with you.
DD
Duncan D's updateReviewer Update
09 Dec 2025, 07:57Today is the 9th of December. I still have had no call from Vodacom. Not even an SMS to acknowledge the complaint. Got my statement yesterday and they have now charged me three times for my fibre for December. Called them and they cannot even explain why.
I spoke to the call centre last week and they saw the error with regards to the wrong router being delivered to me and logged a ticket to have the correct router delivered. Still no feedback on that either.
Looks like I should rather cancel all my contracts with Vodacom as they really do not care about customers. I hope that this matter is escalated to a manager today still and I receive a call before I take this matter further and open a case of ***** against them and the sales agent that does not follow up or even reply to me anymore. She just said to me I must call the call centre after she promised to have the matter resolved urgently. Pathetic service to say the least from everyone involved.
I spoke to the call centre last week and they saw the error with regards to the wrong router being delivered to me and logged a ticket to have the correct router delivered. Still no feedback on that either.
Looks like I should rather cancel all my contracts with Vodacom as they really do not care about customers. I hope that this matter is escalated to a manager today still and I receive a call before I take this matter further and open a case of ***** against them and the sales agent that does not follow up or even reply to me anymore. She just said to me I must call the call centre after she promised to have the matter resolved urgently. Pathetic service to say the least from everyone involved.
DD
Duncan D's update09 Dec 2025, 07:57
Reviewer Update
Today is the 9th of December. I still have had no call from Vodacom. Not even an SMS to acknowledge the complaint. Got my statement yesterday and they have now charged me three times for my fibre for December. Called them and they cannot even explain why.
I spoke to the call centre last week and they saw the error with regards to the wrong router being delivered to me and logged a ticket to have the correct router delivered. Still no feedback on that either.
Looks like I should rather cancel all my contracts with Vodacom as they really do not care about customers. I hope that this matter is escalated to a manager today still and I receive a call before I take this matter further and open a case of ***** against them and the sales agent that does not follow up or even reply to me anymore. She just said to me I must call the call centre after she promised to have the matter resolved urgently. Pathetic service to say the least from everyone involved.
I spoke to the call centre last week and they saw the error with regards to the wrong router being delivered to me and logged a ticket to have the correct router delivered. Still no feedback on that either.
Looks like I should rather cancel all my contracts with Vodacom as they really do not care about customers. I hope that this matter is escalated to a manager today still and I receive a call before I take this matter further and open a case of ***** against them and the sales agent that does not follow up or even reply to me anymore. She just said to me I must call the call centre after she promised to have the matter resolved urgently. Pathetic service to say the least from everyone involved.