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edwin R

1 reviews | Active since Mar 2009

19 Jan 2024, 12:40

Vodacom Fibre Router Open Port (Further complaint)

On the 9th of January I reported an open port on your router which, I was informed, could be used by hackers to gain access to my data. Vodacom rep**** on the 10th of January that they were looking into this matter and that someone from their Media Section would be contacting me. I AM STILL WAITING for this issue to be resolved. All I'm hearing from Vodacom is that this problem of mine has been passed to their Technical Section. NOTHING IS HAPPENING IN CORRECTING THIS BREACH OF MY PERSONAL DATA!!

My anti virus program, which identified this breach, has informed me that there are currently 19 devices connected to my wi fi. With these devices not being named I do not know which are mine or which are perhaps hackers.

CAN SOMEONE PLEASE TREAT THIS PROBLEM, WHICH HAS BEEN ONGOING SINCE BEFORE CHRISTMAS, WHEN I FIRST BECAME AWARE OF IT, AS SERIOUS AND ACTUALLY DO SOMETHING TO FIX IT. No more passing it up the line but someone who can actually do something please.

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Replies (2)
Vodacom
Vodacom's reply19 Jan 2024, 13:58
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
eR
edwin R's update20 Jan 2024, 11:36
Reviewer Update
Why is it that this port wasn't closed when the router was first supp****? Surely, if you don't need it, then that should be the standard procedure? Close the port. Further, my closest store is situated not too far away from me but they cannot, or so I have previously been informed, perform this closing of the port task. I therefore require the closest Vodacom store that is CAPABLE OF PERFORMING THIS TASK!!