Vodacom Fibre Router Delivery Failure

Good day

I signed up with Vodacom Fibre in November 2018 , on the 12 December 2018 Frogfoot came and did the installation . ********** advised router delivery will take 7 days it's now more than an month . All the people in our street that made use of different service providers are up and running . Our contract with this home ends December 2019 and now we will lose almost an full month . I have been phoning and they have been escalating this to their managers and the installtion manager but with no sucsess .

First it was router delivery takes 7 days , then it was 6 WEEKS???? And when phoning in they cant even tell me who to phone in Cape Town for router delivery because the only communicate via email , and thats clearly not working !

We run an business from home and we dont have any wifi and pricate cost are pilling up ! Would not recommend Vodacom Fibre

SR181 ********** 76