Vodacom Fibre Router Configuration Fail

Why does Vodacom not allow their fibre customers to configure their own router? You might have thought its a good idea to do some sort of cloud configuration for your clients but you don't have the manpower to make this happen and the wait is just to long. I phone every day and every day you just tell me that my router is not yet configured. Your service is just to slow and other companies is doing it much faster than you. Why can't you do it while I wait on the phone. I have asked to speak to a manager but no manager is available. I also receive no communication from you. No email or phone calls. I have waited over 6 weeks for my fibre installation and now still waiting for you to configure my router. Your approach is just aggravating clients and your escalation process is a fail. My ref: SR190 ********** 59