AB
Anabela B
1 reviews | Active since Jul 2009
14 May 2019, 19:56
Vodacom Fibre repair - Worst service ever !!!
Vodacom Fibre (SR190 ********** 11) Service Request open since 26 March 2019. Inside connection fixed in 1 week. Techs damaged road infrastructure end March - no fibre since, no urgency to resolve, no feedback, my constant follow ups lead nowhere.....No one will provide me with contact numbers and emails for escalation and chase up on my side. I REGRET signing up with VODACOM for fibre . Their service and response is attrocious. All agents give me the empty promises. It's been nearly 2 months now........ Pass the buck - VODACOM you are a HUGE disappointment.
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Vodacom's replyOfficial
15 May 2019, 07:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
AB
Anabela B's updateReviewer Update
16 May 2019, 08:55Thank you Vodacom for not bothering to contact me as yet. I have just called your ********** number to request that someone go to the property today as we have lifted paving for you to survey whether the problem can be identified...... I bet nothing will happen yet again.
I will not recommend you as a Fibre Service provider to anyone
AB
Anabela B's update16 May 2019, 08:55
Reviewer Update
Thank you Vodacom for not bothering to contact me as yet. I have just called your ********** number to request that someone go to the property today as we have lifted paving for you to survey whether the problem can be identified...... I bet nothing will happen yet again.
I will not recommend you as a Fibre Service provider to anyone