MM
Michael M
1 reviews | Active since Mar 2009
21 Sept 2019, 14:18
Vodacom fibre - Repair still not done in my area.
Someone damaged the fibre cable in my estate. Myself, some of the residents and the estate have requested Vodacom daily sometimes more than once to come and repair. This was from the 17th of September. I even took pictures. Today is the 21st! nothing has been done! I strongly suggest to anyone thinking of getting fibre through Vodacom to reconsider. I am so glad I did not take out mobile phone contracts through them as I am sure the service would be equally as bad. Vodacom feel free to look at the history on this service order: SR***
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Sept 2019, 19:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 19:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Michael M's updateReviewer Update
23 Sept 2019, 12:09As per my comment below. A consultant cannot help me. Its now 12pm and no one has called me.
No one has come to fix the cable yet based on the fact that they came on Saturday to assess whats needed to repair the issue. Logically you would have thought by now someone would have called me ( Clearly allot of complaints because they too busy which is not a good sign ) or someone would be there now in the morning with all thats needed to fix the problem. I look forward to see what a consultant will say to me. I think I can guess how its going to go based on all the ones I have dealt with already. 1) we were not aware of how serious the damage was 2) we have sent a request for someone to come out and repair again ( this will be a third time )
No one has come to fix the cable yet based on the fact that they came on Saturday to assess whats needed to repair the issue. Logically you would have thought by now someone would have called me ( Clearly allot of complaints because they too busy which is not a good sign ) or someone would be there now in the morning with all thats needed to fix the problem. I look forward to see what a consultant will say to me. I think I can guess how its going to go based on all the ones I have dealt with already. 1) we were not aware of how serious the damage was 2) we have sent a request for someone to come out and repair again ( this will be a third time )
MM
Michael M's update23 Sept 2019, 12:09
Reviewer Update
As per my comment below. A consultant cannot help me. Its now 12pm and no one has called me.
No one has come to fix the cable yet based on the fact that they came on Saturday to assess whats needed to repair the issue. Logically you would have thought by now someone would have called me ( Clearly allot of complaints because they too busy which is not a good sign ) or someone would be there now in the morning with all thats needed to fix the problem. I look forward to see what a consultant will say to me. I think I can guess how its going to go based on all the ones I have dealt with already. 1) we were not aware of how serious the damage was 2) we have sent a request for someone to come out and repair again ( this will be a third time )
No one has come to fix the cable yet based on the fact that they came on Saturday to assess whats needed to repair the issue. Logically you would have thought by now someone would have called me ( Clearly allot of complaints because they too busy which is not a good sign ) or someone would be there now in the morning with all thats needed to fix the problem. I look forward to see what a consultant will say to me. I think I can guess how its going to go based on all the ones I have dealt with already. 1) we were not aware of how serious the damage was 2) we have sent a request for someone to come out and repair again ( this will be a third time )
Vodacom's replyOfficial
30 Sept 2019, 16:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply30 Sept 2019, 16:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team