Vodacom Fibre reoccurring service failure

I am writing this out of sheer frustration with Vodacom's shocking service delivery and lack of accountability.

My fibre has been completely down since Friday, 15 May 2026. Because it is still down today (Sunday), I am now forced to alter my plans and commute to the office tomorrow morning instead of working from home as scheduled. Every single time I call support, I am given the generic script to "wait 48 hours." This is entirely unacceptable for a service I pay for monthly.

My current reference number for this issue is SR***, and I was informed this morning that it has finally been allocated to Motseme Elizabet yet I still have no internet and no timeline for a resolution.

What makes this unbearable is that it is a recurring issue. Last month (around 13 April), during Vodacom’s migration of my line to Vumatel, my internet was down for more than 7 consecutive days. Despite losing connectivity for a week, Vodacom failed to provide any credit or reversal on my account for the days I was left without service.

Now, just a month later, I am facing the exact same downtime and systemic lack of urgency.

I demand the following:

Immediate escalation and resolution of reference SR*** so I can use the service I pay for.

A formal credit assessment and refund app**** to my account for the 7+ days of downtime in April, as well as the current downtime period.

A direct response from a manager who can take accountability, rather than another standard 48-hour automated delay.

Vodacom, please fix my line and credit my account. Your service failures are directly impacting my ability to work.