GM
Godfrey M
1 reviews | Active since Apr 2019
11 Jan 2021, 16:49
Vodacom Fibre relocation - you just not helping
Vodacom Fibre relocation
On the 12th of October 2020 I requested for a relocation of Fibre from Vodacom. To date, 6 January 2021, it is Not done. I have been calling vodacom and I am being send from pillar to post. I all sort of excuses from vodacom agents. Some says it is due to lockdown, some says my address is wrong... Vodacom is still billing me, even though one of the agent said they won't bill me for the mistakes they made.
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Replies (2)
Vodacom's replyOfficial
12 Jan 2021, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
Godfrey M's updateReviewer Update
02 Feb 2021, 06:54Hi Vodacom,
The installation is NOT yet done Vodacom. It means your systems are faulty if you have a record that the installation is done, or you trying to further delay this relocation that is now 5 months old since request.
The installation is NOT yet done Vodacom. It means your systems are faulty if you have a record that the installation is done, or you trying to further delay this relocation that is now 5 months old since request.
GM
Godfrey M's update02 Feb 2021, 06:54
Reviewer Update
Hi Vodacom,
The installation is NOT yet done Vodacom. It means your systems are faulty if you have a record that the installation is done, or you trying to further delay this relocation that is now 5 months old since request.
The installation is NOT yet done Vodacom. It means your systems are faulty if you have a record that the installation is done, or you trying to further delay this relocation that is now 5 months old since request.