SD
Suzanne D
1 reviews | Active since Dec 2020
15 Dec 2020, 17:17
Vodacom Fibre Relocation - where is the service?
I'm relocating my Vodacom fibre service to a new address. I filled in the necessary paper work a month in advance as per their help desks advice. Now after a month, nothing happened. Only after I phoned did they initiate the 'new' contract. Every time I speak to a new person, they can only update me again after 48 hours. They cannot even tell me when the new line will be installed. I yet again have to wait 48 hours for that bit of information. Meanwhile their sales team is phoning clients to offer them fibre installations at the fastest turn-around time. What about your current clients???? 7 phone calls - no Fibre or installation date
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Vodacom's replyOfficial
16 Dec 2020, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Dec 2020, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SD
Suzanne D's updateReviewer Update
06 Jan 2021, 14:40I've since contacted Octotel directly.
The problem is that even though I logged the relocation on 30 October, Vodacom only sent through the relocation to Octotel on 10 December after I contacted them.
Octotel is on a Freeze period from 22 December until 4 January - Vodacom's Service Desk couldn't even give me this information. I had to find out from another service provider.
Now I'm without fiber for the last month and I cannot work.
The problem is that even though I logged the relocation on 30 October, Vodacom only sent through the relocation to Octotel on 10 December after I contacted them.
Octotel is on a Freeze period from 22 December until 4 January - Vodacom's Service Desk couldn't even give me this information. I had to find out from another service provider.
Now I'm without fiber for the last month and I cannot work.
SD
Suzanne D's update06 Jan 2021, 14:40
Reviewer Update
I've since contacted Octotel directly.
The problem is that even though I logged the relocation on 30 October, Vodacom only sent through the relocation to Octotel on 10 December after I contacted them.
Octotel is on a Freeze period from 22 December until 4 January - Vodacom's Service Desk couldn't even give me this information. I had to find out from another service provider.
Now I'm without fiber for the last month and I cannot work.
The problem is that even though I logged the relocation on 30 October, Vodacom only sent through the relocation to Octotel on 10 December after I contacted them.
Octotel is on a Freeze period from 22 December until 4 January - Vodacom's Service Desk couldn't even give me this information. I had to find out from another service provider.
Now I'm without fiber for the last month and I cannot work.