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Charl C

1 reviews | Active since Jun 2015

01 Dec 2021, 14:40

Vodacom Fibre Relocation - WHAT A JOKE

After requesting that my router must be relocated to a new address as from end of November 2021 and giving able notice of a move on 25 October 2021 as per their request of a 30-day notice. On the 18th November, Fancy Dire of Vodacom send me a mail instructing me to complete document and to mail it back to him/her which was done on the 21 November 2021. Was informed that relocation will be done on the 1 December 2021, followed up on the 1 December 2021 and was informed they, Vodacom never received the documents. Now I must pay for a service not rendered and wait for another month for relocation. Call info: SR***. I've played accordingly to their rules but still the customer is in the wrong.

Would rate them 0 but unfortunately 1 is the lowest.

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Replies (2)
Vodacom
Vodacom's reply02 Dec 2021, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Charl C's update07 Dec 2021, 12:30
Reviewer Update
Exactly 6 days later, after numerous telephone calls to Vodacom Fibre and each consultant with his\her own view on the wrong communication and closing of my service requests. Every time I call a new service request number is supp****, moving the date of installation out once again. First promise was installation will be done on the 1 December, then 7 December, now I am informed they can only give me a estimated date after 48 hours. This after initial request was done on the 25th of October. Since then the only progress made was all the service request numbers issued to me, with every follow-up I am informed it was closed. Today, 7 December I was informed the request was closed due to the fact that the fibre was installed, just wondering where they installed it, as it is not at my place of residence. So here we start again from the start, logging a new service request again for relocation. Again paying for a service not received.
As for the empty promise on my previous review that they will call me, still waiting for that as well!!