HM
Henry M
1 reviews | Active since Nov 2010
05 Jan 2021, 07:12
Vodacom Fibre relocation useless
I advised Vodacom on the 27’th of November that I am moving and would like the fibre at my new house on 4 January. This was done on their website. I followed up 2 weeks later and was advised to complete some forms. This was done and sent. I followed up again the last week in December and was advised that I will be contacted. On contacting Vodacom on the 4th they told me it will now take 30 days. Thats why I contacted you 30 days prior!!!! Please connect my Fiber. You have promised to phone me back and nothing has happened
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Replies (3)
Vodacom's replyOfficial
05 Jan 2021, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HM
Henry M's updateReviewer Update
13 Jan 2021, 14:15And still ZERO customer service. Zilch nothing. I must have spent 5 hours in the last weeking speaking to various consultants. Not ONE has phoned me back. We are now on day 50 to relocate a fibre line. Not social media/Hello Peter seems to make you care. You feel absolutely Zero for customer care. Anyone considering Vodacom please don’t use this company. You will be severely disappointed. As I have been. Throughout the last 10 years. Luckily I moved my mobile business a long time ago. If you can believe it even Telkom is better than Vodacom
HM
Henry M's update13 Jan 2021, 14:15
Reviewer Update
And still ZERO customer service. Zilch nothing. I must have spent 5 hours in the last weeking speaking to various consultants. Not ONE has phoned me back. We are now on day 50 to relocate a fibre line. Not social media/Hello Peter seems to make you care. You feel absolutely Zero for customer care. Anyone considering Vodacom please don’t use this company. You will be severely disappointed. As I have been. Throughout the last 10 years. Luckily I moved my mobile business a long time ago. If you can believe it even Telkom is better than Vodacom
HM
Henry M's updateReviewer Update
15 Jan 2021, 11:56And still my issue is not resolved.
HM
Henry M's update15 Jan 2021, 11:56
Reviewer Update
And still my issue is not resolved.