TW
Travers W

1 reviews | Active since Sept 2018

03 Sept 2018, 10:59

Vodacom Fibre relocation, shocking service

Vodacom has the worst service!! I need to relocate my Fibre to our new address and for 3 weeks no one bothers to get back to me! I am waiting for managers, Phria and Rodney to contact me for the past week now! Every time we contact the the contact center no one can ever help me!

0
Replies (2)
Vodacom
Vodacom's reply03 Sept 2018, 11:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2018, 18:51
Official

Good day Travers

As per our telephonic conversation today you have confirmed that your issue is being attended to and installation will take place.

Regards,

Vodacom Consumer Website Team