VODACOM FIBRE RELOCATION SERVICES - USELESS

Dear Vodacom Fibre I am not bothering in phoning you again as I the customer has no obligation in following up with you as you need to exercise customer service and keep the client up to date on progress. 1st call 05 Aug 2019, to request fibre relocation, was advised to fill in a form and send it to ***, form was completed and sent 06 August 2019, received 3 different SR numbers, no idea why. 1st follow up call 28 August as we had to move from the premises on the 31st and had to do the relocation by then as specified on the form, then only I was informed why I had 3 SR reference numbers were that the email was sent incorrectly, now this ****ed me off 1st because on my 1st call there was never instructions given on how to send the email nor how long the request takes, which I found out takes 30 days before actioned, which is ridiculous!!! So now I was not informed how to send the email, now this issue delayed my request as well, there was follow up notes made for the technician handling the case. 3rd call and newly decided my last call was on 03 September 2019. Where I was informed that I had to receive quotes from Vodacom Fibre for fibre installation of the cables before the fibre is installed from Vodacom side. Now this ****ed me off more because I was not informed of this on any of my calls until then, this day I had a very helpful call agent that explained everything in detail to me, nearly a month after my request was sent. After the call, I then received a email from *** requesting the already sent form, which I then sent AGAIN! Here I have no knowledge on the timeframe this time around how long the request will takes, nor any acknowledgement that the form was received, 2 weeks later I sent a follow up email to *** with no surprise no response. Up till now I have ha no communication no response just nothing. It has been a month after I sent the relocation form for the 2nd time and just nothing. Now it has been 2 months and just nothing!!! I PAID FOR THE MONTH OF SEPTEMBER AND WAS NOT ABLE TO USE MY FIBRE!!!!!!!!!! I demand a credit on my account for the month of September and any pro-rata credit for the time that will be wasted going forward until the fibre is installed and up and running. I am tired of useless service providers and this must get sorted urgently, I will not phone Vodacom again, I want urgent feedback with dates and definite time frames for this to be done or this will be taken further!!! SR*** & SR*** Relates to this query above!!!!